Shipping policy

At Ancestral Enterprise, we are committed to ensuring that all orders are shipped securely and promptly through reliable courier services. Below is our shipping policy to help guide you through our process.

Orders

All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use POSLaju as our standard delivery courier. Most orders will be processed and delivered within 3 - 7 business days (West Malaysia), 5 -14 business days (East Malaysia).

Delivery Charges

Our standard delivery charges per order are as follows:

Countries	Shipping Charges
East Malaysia	FREE
West Malaysia	FREE

Delivery Coverage Areas

We currently deliver to addresses in Malaysia. Please note that we do not ship to PO Box addresses.

We currently do not support international orders.

Failed Delivery

In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. We regret to inform you that your package will be returned to Ancestral Enterprise Malaysia and orders will be cancelled if both deliveries failed (1st and 2nd attempt).

Responsibility and Complaints

Post-Delivery Responsibility: Ancestral Enterprise is not liable for any damage to goods after the delivery has been completed.
Complaints: If you have any issues with your order, please reach out to Customer Care at support@ancestralrituals.com within 3 business days from delivery for assistance.